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Last update: 23.02.2026<\/em><\/p>\n At Pal’Olivo<\/strong>, we pride ourselves on the exceptional quality of our Grands Crus. We want your experience to be perfect, from ordering to tasting. In line with e-commerce standards and current legislation, here are our clear and transparent return conditions. <\/p>\n You have a legal period of 30 days<\/strong> after receipt of your order to inform us of your wish to return a product, without having to justify your reasons.<\/p>\n As olive oil is a perishable food product, strict hygiene rules apply to guarantee the safety of all our customers.<\/p>\n To be eligible for a return, your item must be :<\/p>\n Glass is a noble but fragile material. If your parcel arrives damaged or if a bottle is broken in transit, our guarantee applies immediately: <\/p>\n
\n1. Withdrawal period<\/h3>\n
2. Conditions for accepting returns<\/h3>\n
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For obvious reasons of food safety and health protection, we cannot accept the return of any open<\/strong>, unsealed or opened bottle<\/strong>, even if it has only been tasted. Any product returned open will be systematically refused and will not be reimbursed. <\/div>\n3. Breakage and defective products (Pal’Olivo warranty)<\/h3>\n